How NHTSA Tracks and Manages Recalls
A practical view of complaints, investigations, manufacturer communications, recalls, and how drivers can use that information.
Key takeaways
The signal chain
A safety issue may begin as complaints, service reports, investigations, or manufacturer communications before it becomes a recall. Drivers do not need to know every legal step, but they should document repeat safety symptoms.
When to file a complaint
File a complaint when a safety-related problem occurs, especially if it involves steering, braking, airbags, fuel, fire, loss of power, tires, restraints, or repeated warnings that the dealer cannot reproduce.
What to save
Save photos, videos, dashboard warnings, service invoices, dates, mileage, weather, speed, road conditions, and whether the problem repeated.
Finish the guide
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